Online courses terms and conditions
When booking a tutored Creative Writing Online course, you agree to the following terms and conditions:

Cancellations & refunds
You may cancel your booking and have all fees paid returned to you for the first 7 days after payment (except where the course begins within this period, in which case we do not offer refunds).

Following this initial 7-day period, cancellations of bookings will not be accepted unless we are able to fill your place from a waiting list.

Please note that if you leave the course after it has begun or if you fail to attend all or any part of the course, no refund will be made, and we will retain 100% of your fee.

Transfers
At our discretion, you may be able to transfer your booking to another Creative Writing Course from A WRITER'S LIGHTHOUSE LTD, subject to availability and payment of any difference in the fees due. Where we agree to the transfer and the fee for the new booking is less than the fee for the original booking, we will refund you the difference less an administration charge of £50. Our standard cancellation terms (see above) will apply to the new booking. Please note that we can only transfer a booking to a course or retreat within the same calendar year and that once a booking is transferred, we are unable to offer further transfers.

Changes to the programme
A WRITER'S LIGHTHOUSE LTD reserves the right to make changes to the advertised programme and tutors. We always endeavour to replace tutors with someone of similar experience and to give you as much notice as possible. On very rare occasions we may need to cancel a course; in this case, we will offer you an alternative course or return all of the fee paid.

Conduct and safety
A WRITER'S LIGHTHOUSE LTD courses rely on a supportive environment that depends on tolerance and understanding of all participants and tutors and their creative work. We, therefore, ask that you are thoughtful and respectful of the other writers and help foster an atmosphere conducive to creativity. A WRITER'S LIGHTHOUSE LTD reserves the right to refuse a place and/or to exclude from a course any writer who, in the judgement of the founder behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if an exclusion is made for these reasons.

General
Comments and complaints

While A WRITER'S LIGHTHOUSE LTD makes every effort to maintain high standards and provide high-quality experiences for all writers, you may want to offer comments or make a complaint. At the end of every course, you will be given the opportunity to provide feedback through our evaluation form, but if you feel this is not sufficient, you may wish to make a formal complaint. Note that all complaints should be made in writing, and we ask that you notify us within ten working days of the end of your course.

English law
The contract between you and A WRITER'S LIGHTHOUSE LTD is governed by English law.

Changes to terms
A WRITER'S LIGHTHOUSE LTD reserveS the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you have any questions, concerns, or comments about our Terms please contact us.